Account verification is part of Mongoose Casino security protocol and KYC (Know Your Customer) process where we require our registered players to submit documents in order to verify their identity. This process allows Mongoose Casino to ensure that all monetary and non-monetary transactions are made to the original owner of the account, they are above 18 years old, and their submitted information during registration is authentic and meet our strict obligations of transparency and confidential records.
Getting your account verified is a swift and easy process. Once you have registered, you will be required to follow this process, which is mandatory before any withdrawals. The sooner you verify your account, the better and you can play our casino games and withdraw your winnings without any restrictions.
To verify your account, follow the steps below:
Submitting the documents takes no longer than a few minutes. Submitted documents are processed by our Security Team within a maximum of 24 hours however processing over the weekend may take longer.
A government issued picture ID that clearly shows your name and date of birth.
This may include passport, driving license, National ID Card, social security
A document that clearly states your address, not older than 3 months (this must match the address you provided during registration)
These may include utility bills, bank statement or official letters stating your address
A document or image proving that you are the authentic account holder of the deposit method you have used to fund your account
These may include a screenshot of your logged in e-wallet account
In case player change or switch to a new payment method, they will need to submit another document again and follow the same process of verification.
If players are funding their account through a debit or credit card, the image of your credit card (front side only and with only the first 6 and last 4 numbers on the card visible) is required for verification. The full name on the card along with the expiry / valid thru date needs to be clearly visible in the image.
In order to swiftly pass this process, it is important that the documents you have submitted are easy to read and understand. We require clean and clear pictures or screenshots with the uploaded file not over 2MB. We only accept documents in JPEG, PNG or PDF format.
When taking an image of any documents, make sure that you are using a device with a decent camera with proper lighting and in a squared angle that covers the entire document without cutting any edges so it becomes easy for our team to identify all components of the document.
Some example of do’s and don’ts can be found below:
The image must be clear and sharp to allow us to read the details
The document must be fully visible, with no corners cut and in colour
All personal data must be readable and not covered at all.
While most of the times, the documents submitted to our requirements are approved, there are circumstances when our security team might reject the submitted documents. This may be due to numerous reasons including:
The approval or rejection of these documents is notified through email. As another alternative, players can also go to the Documents section of their account section and see colour coded traffic lights. These lights will indicate one of three statuses:
If all the documents submitted have been approved as per our security requirements, players will see a Green check mark in their Account status, under Profile settings.
