Online Casino Frequently Asked Questions

Online Casinos are now a more modern way of enjoying casino games and while it’s always a thrill playing and winning on your bet, it is important to note that all online casinos are different from one another. Each has their own rules and a unique way of registration, payments, withdrawals and more. Therefore it is quite common that players have series of questions to ask and confusions to clear when it comes to playing in a new online casino.

Mongoose Casino has tried its best to list series of frequently asked questions which may create slight confusions while using our service. This FAQ section enlists all the common queries that players have along with its answers. If you have a question that is not included in the list, feel free to contact our customer support team here.

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Registration and logging in

How to create an account and register?

Creating an account is a simple process at Mongoose Casino. Simply click on the Sign Up button on the top right of your screen and enter basic details such as Username, chosen password, email address, postal address, etc. and sign up. You will receive an activation email on your registered email and once you follow the link, your account will be activated.

How do I log in if I have forgotten my log in details?

If you have forgotten or lost your login password, simply click on the ‘Forgot password?’ button on the top right and enter your username and email associated with the account. We will send you your new password.

If you have forgotten your username, contact our customer support. You will need to verify your ownership of the account by answer the secret questions and you will be given your username.

Why has my account been blocked?

As part of our security protocol, Mongoose Casino may be compelled to block or temporary suspend your account due to activities deemed as unusual or fraudulent.

There are various reasons why your accounts may be blocked, commonly including the following:

  • 3 or more consecutive login attempts with incorrect details such as wrong username of wrong password
  • Trying to login from a country they did not originally register in
  • Misuse of casino bonuses (breach of our casino bonus terms and conditions)
  • Identification of incorrect personal details entered during registration
  • Players requesting to be blocked or to close their account

If you find our account blocked for any unknown reason or would like to reactivate your account, contact our Customer Support and depending on the reason for the account block or suspense, we normally reactive the account within 24 hours. Contact our customer support here.

Do I need to download the casino?

Mongoose Casino does not require players to download the casino in any case. Players can perform all functions and use any service of Mongoose Casino securely through your internet browser.

Banking and Payment options

How to I deposit in my Mongoose Casino account?

There are numerous ways players can fund their Mongoose Casino account and players are free to choose any payment option that is convenient to them. Players can deposit using various currencies to deposit such as AUD, Euro, CAD, NZD, USD, GBP, SEK, NOK

In terms of payment methods, players can deposit funds in their casino account using the following methods:

  • Debit/Credit Cards
  • Instant Banking
  • Skrill
  • Neteller
  • Bitcoin
  • Instadebit
  • Paysafecard
  • Flexepin
  • Neosurf
  • ecoPayz

To deposit, log into your account and go to your account settings, go to your Banking options and select deposit.

Find full details on accepted deposit methods at Mongoose Casino here.

How to I withdraw my winnings?

To withdraw your winnings, go to our account settings and choose Banking, then go to Withdraw/Cash out, and choose one of the withdrawal options listed. If you are withdrawing from your account for the first time and have not fulfilled your KYC requirements, click here to find out about the documents necessary for submission before making a withdrawal.

Due to security reasons, players can only withdraw through the same payment or card they have deposited with.

Players can use the following methods to withdraw cash from their account:

  • Visa debit and credit cards
  • Skrill
  • Neteller
  • Instant Banking
  • ecoPayz
  • Bitcoin
  • Bank Transfer

Go to our Cash out page for full details.

How long does it take for my withdrawal amount to arrive in my bank account?

The time taken for your withdrawal funds to show up in your bank account usually depends on the method of withdrawal. While e-wallets withdrawals are transferred to your e-wallet account almost immediately, credit/debit card withdrawals may take up to 24 hours and bank transfers may take up to 7 working days (depending on the bank).

For full information on cash outs, click here.

Casino bonuses

How can I claim Mongoose Casino bonuses?

Any player who has freshly opened an account at Mongoose Casino is eligible for Mongoose Casino welcome bonus upon their first deposit.

To claim a matched deposit/welcome bonus:

  • Open an account at Mongoose Casino
  • Activate and log into your account
  • Make your first deposit
  • Claim your bonus during the deposit process

Find full details on Mongoose Casino bonuses in our Bonuses & Promotions page.

How do Mongoose Casino bonuses work?

First of all, casino bonuses are not cash and cannot be instantly withdrawn from your account. Please note that all your bonus amounts are added to your casino bonus account which is independent of your casino cash account. However, funds can be transferred from your bonus account to your cash account by fulfilling the turnover/playthrough requirements.

The most important stipulation attached with Mongoose Casino bonuses are wagering or playthrough requirements. For example, if the casino states that the wagering requirement for a welcome bonus requires a turnover of 30x, it means that the bonus amount has to be wagered 35 times in order to be transferred to our cash account where it becomes withdrawable.

If the bonus amount is £100.00 and the playthrough requirement is 35x, players need to wager the bonus $100X35 i.e., $3500 in total. Please visit our casino bonus requirements explained page.

Playing casino games

Can I play casino games in Mongoose Casino for free?

Online casino games at Mongoose Casino are all available for FREE, in practice mode using demo credits. Players do not need to register, simply click on the game and play as much as you want with demo credits.

Can I play casino games from anywhere anytime?

The best feature of playing in an instant play casino is that players can play from anywhere on any device compatible to mongoosecasino.com. Players do need to make sure that they play from a country which is not restricted in our restricted territories list.

However, for security reasons, if players play from any other country, than from where they registered from, they will be locked out. Players can contact customer support and after security verification, our support team may reactivate your account.

How do I know that the casino games at Mongoose are not rigged?

All games at Mongoose Casino are tested and verified by eCogra which is an internationally acclaimed testing agency based in UK. This independent agency monitors and audits all our games on a regular basis and publishes updated reports on our casino games. ECogra rates our games in terms of trust, reliability, safety, fairness and payouts.

Additionally, all our casino games are developed and supplied by Microgaming, the world’s biggest and oldest online casino game supplier. Microgaming themselves are regulated and licensed by numerous jurisdictions and government bodies which closely monitor the games developed making sure their games are safe fair and use random number generators to develop their games.

All casino games at Mongoose Casinos use a system called Random Number Generators to produce any results, making sure any consequential game result is purely random and independent.

Legality, licensing and security

Who operates Mongoose Casino and is the casino licensed?

Mongoose Casino is operated by Rock Interactive Ltd., which is incorporated with registered address Suite 4, 62/63 Morina Court, George Borg Olivier Street, St. Julians, Malta.

Is my information and payments safe at Mongoose Casino?

Mongoose Casino and its operators have made sure that all your personal details and payments are safe and secure by taking numerous measures and using industry leading online security providers.

We ensure the highest level of protection with our SSL (Socket Security Lock) certificate with Extended Validation from Thawte. We protect player details with the use of 256 bit SSL encryption which provides online security which is much in par with the online banking system. To learn more about Mongoose Casino safety and security and the measures we have taken to ensure your data protection, go to our Security and Ethics page.