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Mongoose Casino Mobile Customer Support

Hello and welcome to the Mongoose Casino mobile customer support page where you’ll be able to contact us on any questions, confusions or guidance.

Players have various options available as a medium to contact us, whose details you can find below.

However, here are some quick links which may already have the answers to any of your questions:


If you’re not able to find your answers in the links above, do not hesitate to contact our customer support team through one of the mediums below:

Email

Players are able to open a ticket via our 24/7 email service which you can access from the left hand side menu, under Support. If not a query, feel free to leave us a feedback on our gaming services at Mongoose Casino.

To send us an email, tap on the Email link and this will open a message box where you can enter your details and leave the message. Our customer support team will be serving you shortly.


Live Chat

If an immediate response, our 24/7 live chat support is available on our support bar. This allows players to find solutions for minor issues straight away. In case of unavailability, the support will default to email support and our team will get on your case as priority.

To use our Live Chat Support facility, click on the Support bar at the bottom right and click on Live Chat. Enter the basic details and start your chat. Our live chat support will open in a new window so your activity during that period on Mongoose Casino will not be interrupted.


Telephone

Players can also connect with our customer support team using any of the numbers below, depending on your location. If our telephone support is busy or our operators are not available, feel free to leave us a message and we’ll get back to you as soon as one of our support team members become available:

  • United Kingdom: 020 3411 9737


What to do when contacting us

When making contact with us, ensure that with any correspondence you make, it as clear as possible as to what you’re looking to find out.

It might be quicker ways to find out on things through pages that specifically answer your questions on this site.

To swiftly process your inquiry, kindly include the following in any of your correspondence:

  • Your Username (if applicable)
  • What problem did you experience
  • Where on the site did it happen
  • When did it happen
  • An error code (if applicable)