• Profile
  • Settings
  • Limits
  • Verification
  • History
  • Bonuses
  • Promo Choice

Profile

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Settings

Account status

Account fully activated:
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Balance

Cash balance:
Bonus balance:
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Loyalty Points

Loyalty Points:
Loyalty Level:

Transaction history:

Loyalty Shop

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Bonuses

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Personal Detail

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  • Publish my activity on the news feed
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    Your activities are shown in the news feed on the right side of the homepage and include game wins, logins, bonus and promotions awarded. Only your first name is displayed
  • Promotions by email

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    Get emails with bonuses or promotions that you can claim
  • Notifications by email

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    Get notifications on any updates on your account e.g. Withdrawal approved
  • SMS contact

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    Get SMS on special bonuses or promotions that you can claim

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Responsible Gaming

We at Mongoose Casino see online casino games as a positive form of entertainment for adults and are committed to endorsing responsible game play as well as promoting the awareness, prevention and treatment of problem gambling.
On this page you can set self managed limits to control your Mongoose Casino Account.
Please note that a decrease in any current limit will be applied immediately, whereas an increase will be applied with a cooling off period of 7 days from when the limit is set.

Please see our Responsible Gaming for more info.

Identification

Please upload an image of your photo ID. Acceptable documents are a valid Drivers License, Proof of Age card, National ID card or Passport.

Proof of address

Please upload an image to verify the address on your account. This must be no older than 3 months and can be either a Utility Bill, Bank Statement or Official letters (e.g. government letter).

Secure your account

For your security we require you to provide us with some additional identification of yourself.
To authorise withdrawing funds from your Mongoose Account we need you to send us an image of your ID, proof of address and payment methods. Please use the tools below to upload directly to our payment team.
Your uploaded files must be in any of the following formats:
- File type JPG, PNG, GIF or PDF
- Not larger than 3MB (three megabytes) in size
- Please ensure that all four corners of your document are showing in the image
- Please ensure that your proof of address is not older than 3 months
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Transactions

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Top Active Bonus

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Other Active Bonuses

Available Bonuses

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EmuPoints

The EmuCasino Loyalty Program gives back to players what they want in a casino; anything they choose.

The program is build around earning and acquiring EmuPoints, in a challenging and fun way, to then be able to redeem for Goodies at the LoyaltyShop. The shop will clearly showcase what a player can instantly cash in and use in their account.

EmuPoints: Loyalty Level:
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Transaction History

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Secure your account

For your security we require you to provide us with some additional identification of yourself.

To authorise withdrawing funds from your Emu Account we need you to send us an image of your ID, proof of address and payment method/s. Please use the tools below to upload directly to our payment team.

Your uploaded files must be in any of the following formats: - File type JPG, PNG, GIF or PDF - Not larger than 3MB (three megabytes) in size - Please ensure that all four corners of your document are showing    in the image - Please ensure that your proof of address is not older than 3     months

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Account Help

Account section guide
Welcome to your account section, here you’ll be able to find everything related to your account. Please find below guide that will help you understand how to find what you’re looking for.


Profile
This section is the basic overview of everything in your account that can be seen and navigated to at a glance. This also includes your current:

- Cash balance
- Bonus balance
- Loyalty Level - Cashkick back


Settings
This section is where your personal details are contained that include your username, email and address. Here you can update your:

- Address
- Mobile number
- Password
- Promo preference settings


Limits
As part of our responsible gaming policies, we allow players to set deposit limits and even self-exclusion control. It’s possible to set the limits on your account here. Please note that to increase any limits will require a 7 day cool off period before being implemented.


Documents (Account Verification)
In this area you can see and upload the required account verification documents into your account. Once uploaded, these are manually verified by our Payments and Security team. Once uploaded, the status of each document goes from Pending to Approved. Please see here for more on account verification.


History
Within this section, you can see all account history including:

- Transactions
- Loyalty
- Bonuses
- Game play


Bonuses
At EmuCasino it’s possible to have more than one bonus active at one time, which are queued in your account. Within this section you can find all your available bonus info, under these headings:

- Current Active Bonus (active bonus currently in use)
- Queued Bonuses (bonuses that will come next, after current active bonus ends)
- Claimable Bonuses (bonuses that are available to you, but not active)
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