Let’s get you up and running with Mongoose Casino! We believe in flawless user experience and our players should be able to find anything within the site in only just a few clicks. However we do understand that if you’re new to us, there may be few areas of confusion therefore we have created this Getting Started page to help your cruise through the various processes of gameplay, registration, depositing etc.
Our Getting Started beginner’s guide should give you a head start and ensure a seamless gaming experience at Mongoose Casino.
Even if you’re not a registered player at Mongoose Casino, that shouldn’t stop you from enjoying our online casino games. Mongoose Casino offers all our casino games (excluding jackpot slot games and Live Casino games) in free play mode with unlimited demo credits.
Selecting a game:
The front face of your website is the lobby page with our “Features Games” list which displays some of the most popular online casino games at Mongoose Casino. Furthermore to this, our comprehensive filter on the lobby page can help you pin point the exact type of game you’re after.
The left hand side menu displays 3 different filters; Game Categories, Game Themes and Game Makers. Players can filter the games based on Game Categories including Slots, Blackjack, Scratch Cards, Virtual Sports and more. If players want the sheer volume of games available listed in a single go, they can choose All Casino Games.
Similarly players can filter based on the game themes, which mostly applies to slot games, these will depend on your particular taste of slot game play, ranging from Culture to Adventure to Fantasy. Some players have their favourite Game Makers so that filter is available as well, so you can choose your favourite online casino game from your preferred game providers.
The top filter featured a whole bunch of categories within slot games; players are able to filter the no. of paylines, the type of slot games and the game bonus features like wild symbols, free spins, branded and more. Players can also order any games based on popularity and alphabetically from A-Z or Z-A. Furthermore, if players are aware of the game they’d like have a go at, they can simply type in the name on the search bar on the top filter.
Once players select a game, the gameplay screen will open which primarily features the game itself, and on the right hand toggle is the game specification which lists the game category and gives you a brief summary of the game. For ease and accessibility, players can also make immediate deposits if required from the quick deposit section on the RHS toggle.
Players can also read the full review of the game just below the gameplay screen to have an in depth insight on the backstory of the game itself, how it is played and what special features and bonuses it can offer during the game.
1. Registration – Creating a player account
Opening a new player account is a half-hearted process which only takes 2 easily steps.
To register a new account with Mongoose Casino.
On the top right corner of the screen, click on Sign Up
Step 1 requires you to input a valid email address, your username and password (which must contain at least one number and/or a special character. Then players need to choose the country of their residence, their currency of choice and their date of birth. Then players need to accept the terms and conditions (TnC link) and go to the next step
The second step is to enter their real name and surname, their registered address, their mobile phone number and select a secret question and answer.
Once players have ticked the Captcha, they can click on “JOIN US”.
2. Confirmation and activation
If all the information was entered in the correct manner during registration, players should get a notification stating that an activation email has been sent the email address you have registered with. This is the first part of the account verification process for player’s security.
Once players receive the email, then players can just follow the activation link and one the page loads, the dialog box will confirm that their account has been activated.
3. Funding your Mongoose Account
Activating your player account opens doors to players making deposits and claiming any bonuses. To deposit funds into your Mongoose Casino account, players can simply click on the Deposit button located on the top right corner of the scree, next to their username.
Then the deposit screen opens, players can select one of the listed payment options that best suits their convenience. Depending on the registered countries, players may be given the following banking options for making a deposit:
Players are able to choose the deposit method that’s most accessible to them, and then select that method to make a deposit. Each of the payment methods have their own deposit procedure and stipulations such as minimum and maximum deposit amounts and processing time. We have dedicated a full page describing in detail all the deposit methods available at Mongoose Casino along with how to deposit using each method. For full information on the deposit options available for you, go to our Deposit Page.
It is important to note that further verification is required based on the Deposit method players have selected to make a deposit. This is further in part of our player security and account verification. For more details on account verification, please go to our Account Verification page.
4. Claiming your Bonuses
Depending on where you’re registering from, players might be offered no deposit bonuses. Players need to claim this bonus before making their first deposit. Learn how to claim the no deposit bonus in our No Deposit Free Spins bonus page.click here.
Another bonus generally offered at Mongoose Casino is the Welcome Bonus which players can claim when making their first deposit. For full information on how to claim welcome bonus and how it works, go to our Deposit Welcome Bonus page.
5. Submitting Documents and Account Verification
Account verification is an integral part of our security process that ensures that any withdrawals are proceeded to the correct player. As part of our KYC (Know your customer), players are required to submit few documents that prove their authentication; this mostly related to player profile and payments. These documents include a picture ID, proof of address and a payment medium proof. These documents will help us verify your profile as a player and ensure that the payment method you have used is legal and authorised. This further aids in insuring that all withdrawals are credited to the authorised player account. For full details on submitting verification documents, go to our Account Verification page.
Once the required documents have been submitted, our security team will analyse it and respond within 24 hours on its approval or rejection. This process is obligatory to all players before attempting for a withdrawal. Once the documents are approved, players are able to make withdrawals using the payment method associated with the documents submitted.
6. Playing casino games
Now for the fun part! Once the deposited funds are credited to your cash account, players can feel free to choose and play any casino games available at Mongoose Casino. If players have claimed a bonus, they primarily play with their cash account, then move on to wager with their bonus account.