Mongoose Casino Customer Support

Greetings from our Customer Support team!

The Mongoose Casino Customer Support consists of a team of highly trained and dedicated experts ready and waiting to handle any player queries around the clock.

As many of questions that are frequently asked by players are addressed in our Terms and Conditions or FAQ page, please visit this page before contacting us. Terms and Conditions or FAQ page.

You may use any of the methods below to contact our team of experts, who will promptly address any concerns or questions you have.


Live Chat

Live Chat is the fastest way to get a response from our Customer Support team and works best if you have common questions that you would like quick answers to. If players are unable to access our live chat service for whatever reason, they will be redirected to our email address.

The Support tab located on the bottom right side of the screen houses our Chat service. Navigate to the Support tab on the bottom right-hand side of the navigation bar and click on ‘Chat to Us’. To use our live chat service, you must first provide us with your username and email address to help us speed up this service. Players can also select the inquiry category to help our Support team.


Available 24 hours a day and 7 days a week, our email support allows players to get speedy responses from our team of experts, as well as provide much needed feedback on the quality of service we provide here at Mongoose Casino.

To email us, click on the support tab located on the bottom right of the navigation bar and click on ‘Email Us’.

Help us service you better

To help us address your inquiries as quickly and efficiently as possible, please state them as clearly and specifically as possible so that we can quickly arrive at a solution.

Any correspondence please include:

– Your Username (if applicable)
– What problem did you experience
– Where on the site did it happen
– When did it happen
– An error message (if applicable)