Responsible Gaming – Gamstop

With our indelible commitment to responsible gaming, Mongoose Casino ensures that players who are self-excluded from our casino, or independent third party national self-exclusion registers are not allowed to transact in Mongoose Casino.

As part of this commitment, we use the register from Gamstop to check on where any of our players, new and existing have self-excluded from online gaming.

This page in particular deals with the following:

  • Introduction to Gamstop

  • Mongoose Casino and Gamstop

Introduction to Gamstop

Gamstop is a national self-exclusion facilitator for United Kingdom operated by a not-for-profit organisation called The National Online Self-Exclusion Scheme Limited, that allows players to self-exclude themselves from all UKGC licensed gaming operators that are participants in Gamstop’s self-exclusion scheme. To promote the national responsible gaming agenda, Gamstop allows players from UK to temporarily self-exclude themselves with a single registration via the Gamstop registrar.

If players choose to register with Gamstop, they can follow these simple steps:

  • Go to https://www.gamstop.co.uk

  • Click on Register

  • Then the website will brief you on information related to your registration including the information required from you, the list of participating operators with Gamstop and what to expect once you have self-excluded yourself.

  • Scroll down and click on Start, which will take you to the registration form

  • Then you can fill in basic information listed in the form.

  • At the end, you are able to choose the length of period for which you can self-exclude yourself (6 months, 1 year or 5 years)

  • Once you click Next, Gamstop will send you details to an ID verification company.

  • Once the company has identified your details, you can have a final check of your details and choose to Self-exclude.

Once you have successfully Self-excluded, your information will be held within a secure database called Gamstop register. Shortly after the Gamstop self-exclusion processed, the information is distributed through the Gamstop system to the participating operators.

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Mongoose Casino and Gamstop

Once you have been successfully listed in the Gamstop register, all gaming operators, including Mongoose Casino are required to take all possible steps to prevent you from “transacting” within 24 hours of registration.

Once Mongoose Casino is aware that a player is part of the Gamstop register, we have the right on taking the following actions within 24 hours:

  • Restrict the player from logging into Mongoose Casino

  • Restrict all deposits in the player account

  • Restrict any real money gameplay

  • Restrict any free gameplay with demo credits

  • Restrict access to any claimable or active bonuses

  • Restrict any bonuses being offered

  • Restrict marketing related communication including but not limited to promotional emails, sms services or any other notifications.

  • Consider the option to store the responses received from Gamstop

  • Consider the option to flag the corresponding account

  • Allow the player to make withdrawals