As of 1 October 2019 Mongoose Casino will disable all deposits and casino game play for registered UK players and on 31 October 2019 we will be shutting down all operations (including withdrawals) for all existing UK players.
Kindly note that Mongoose Casino will be operating as normal to players outside of United Kingdom.
Will I still be able to login after 1 October 2019?
Yes, you are allowed to login after 1 October 2019. Do take note that your account is accessible with limited functionalities.
Why is Mongoose Casino closing operations for players from United Kingdom?
After much deliberation and analysis of critical facts, it was concluded that the general performance of Mongoose Casino in the UK market remained lower than expected. Despite many endeavors, the management team at Mongoose Casino have reached an agreement that at the moment, the UK market is not viable for further business.
Can I access my account after 31 October 2019?
No, Mongoose Casino will no longer offer its services to UK players after 31 October 2019. As a result, you will not be able to access or use our services after this date. In case players from UK need to contact Mongoose Casino, they can send an email to [email protected]
Will I still be able to make a deposit and play games after 1 October 2019?
No, you will not be able to place new deposits or play any of our casino games after this date.
Will I be still allowed to withdraw before 31 October 2019?
Yes, the withdrawal function will be available for players. So, kindly make your withdrawals before 31 October 2019.
What will happen to the pending disputes and claims I have at Mongoose Casino?
Players are still able to resolve any pending disputes via live chat and email. In case the disputes are not resolved until 31 October 2019, players will still be able to contact customer support over email at [email protected]