Online Casino Frequently Asked Questions

In this modern age, players now have the option of enjoying their favourite casino games through Online Casinos. Each Online Casino differs, however, in their methods and rules with regards to accepted payment and withdrawal methods, registration processes, and more. These differences can and often may produce areas of confusion among new players upon joining and navigating an online casino’s website for the first time.

To the aim of illuminating the most glaring areas of confusion, Mongoose Casino has created a Frequently Asked Questions (FAQ) section, which is an assortment of all of players’ most problematic areas of inquiry, along with an explanation for each. In the case that you have a question that is not listed, please get in touch with our customer support team here.

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Registration and logging in

How to create an account and register?

Creating an account with Mongoose Casino is a fairly straightforward process. After clicking on the ‘Sign Up’ tab on the top right-hand side of your screen, you will be required to provide basic personal information such as your desired Username, password, home address, email address, and so forth. An activation email will then be sent directly to your registered email and you may activate your account by clicking on the link. This finalizes the registration process.

How do I log in if I have forgotten my log in details?

In the case that you have forgotten your password, you may be provided a new password simply by clicking on the ‘Forgot Password’ tab and then entering the email and username that you’ve registered your account with. Your new password will then be sent directly to your email.

In the case that you have forgotten your username, you may retrieve your username by contacting the Mongoose Casino customer support team and answering the secret questions that you were presented with during the registration process.

Why has my account been blocked?

Mongoose Casino reserves the right to block or suspend your account as a result of atypical or fraudulent activities in order to uphold our security standards. Below gives example of reasons why your account may be blocked:

  • • Attempting to login from a country in which they did not originally register
  • • 3 or more consecutive incorrect login attempts (with players providing incorrect usernames or passwords).
  • • Providing incorrect personal details entered during the registration process.
  • • Players requesting that their accounts be blocked or closed
  • • Violations of our casino bonus terms and conditions.

If you would like to reactivate your account or it has been blocked or an unknown reason, you may get in touch with our Customer Support team. Typically, your account will be reactivated within 24 hours. You may contact our Customer Support team here.

Do I need to download the casino?

Mongoose Casino operates on a no-download, instant-play format, which mean that players can play all of the games and access the site’s main features and functions directly through their internet browsers.

Banking and Payment options

How to I deposit in my Mongoose Casino account?

Players may choose from a variety of payment options, according to whichever method is most convenient for them. Players may choose from the following currencies with which to make deposits: AUD, Euro, CAD, NZD, USD, GBP, SEK, NOK

Players may choose from the following methods in making payments and depositing funds in their accounts:

  • Debit/Credit Cards
  • Neteller
  • Skrill
  • Paysafecard

To make a deposit, go to account settings after logging into your account, navigate to the Banking options tab and then click on the ‘deposit’ tab.

For more comprehensive details on Mongoose Casino’s accepted deposit methods, click here.

How to I withdraw my winnings?

Within the account settings tab, select ‘Banking’, and then select one of the withdraw methods listed in ‘Withdraw/Cash out’. Note that you must have submitted all of the necessary documents before making a withdrawal. Click here for more information pertaining to the required documents.

In keeping with our security protocol, players may only make withdrawals through the same method that they have deposited with.

Players may select from the following withdraw methods:

  • Visa debit and credit cards
  • Skrill
  • Neteller
  • Instant Banking
  • ecoPayz
  • Bitcoin
  • Bank Transfer

For additional information, visit our Cash out page

How long does it take for my withdrawal amount to arrive in my bank account?

The duration of time required for the withdrawal funds to be processed and show up in your bank account will depend on the particular method. For instance, withdrawals made via e-wallets show up in your e-wallet account immediately, while bank transfers may take up to 7 business days.

For additional information on cash outs, click here.

Casino bonuses

How can I claim Mongoose Casino bonuses?

Players will be eligible for the Mongoose Casino welcome bonus on their first deposit immediately upon registering.

Players will need to have fulfilled the following requirements before claiming a matched deposit/welcome bonus:

  • Registered an account with Mongoose Casino
  • Activated an logged into your Mongoose Casino account
  • Made your first deposit with Mongoose Casino
  • You may them claim your deposit/welcome bonus during the deposit process

For additional information on Mongoose Casino bonuses, visit our Bonuses & Promotions page.

How do Mongoose Casino bonuses work?

It is important to note that Mongoose Casino bonuses are not cash that can be immediately withdrawn. Rather, they are kept in a ‘casino bonus account’, which is distinct from your casino cash account. You may, however, transfer the funds in the casino bonus account to your cash account by completing the turnover requirements, which is a term for the number of times you must wager with real cash on specific casino games before being eligible for the bonuses.

To give an example of a turnover requirements, say that a casino stipulates that players must fulfill a 35x turnover requirement and the bonus amount is $100.00, this means that players will be required to wager the $100.00 bonus 35 times, or $3,500 times in total. For more information, please visit our casino bonus requirement page.

Playing casino games

Can I play casino games in Mongoose Casino for free?

Mongoose Casino games are available to be played for free, using demo credits in practice mode. Players are not required to register before playing and can play as much as they would like.

Can I play casino games from anywhere anytime?

As long as players are playing from a country that is not on our restricted territories list, they may play from anywhere and from any device that is compatible to mongoosecasino.com.

Note that players may be locked out of their accounts if they attempt to play from a restricted country. Players may retrieve their accounts by contacting the Mongoose Casino customer support team and providing the necessary verifications.

How do I know that the casino games at Mongoose are not rigged?

All of Mongoose Casino’s games are audited on a regular basis and tested by eCogra, which is an internally recognized testing agency. eCogra rates our games in terms across a range of metrics such as fairness, safety, payouts, trust and reliability and publishes the reports of all the games.

All casino games at Mongoose Casino functions under a Random Number Generator system, which assures that any game result is 100% random.

Furthermore, all of our casino games are supplied and developed by Microgaming, which is one of the oldest and trusted online gaming software providers on the market and is itself subjected to numerous audits and own licensees from numerous regulatory bodies.

Legality, licensing and security

Who operates Mongoose Casino and is the casino licensed?

Mongoose Casino is operated by Rock Interactive Ltd., which is incorporated with registered address Suite 4, 62/63 Morina Court, George Borg Olivier Street, St. Julians, Malta.

Is my information and payments safe at Mongoose Casino?

To ensure that all of your personal information and transactions are safe and secure, Mongoose Casino and its operators follow the guidelines of leading online security providers.

As evidence of Mongoose Casino’s utmost level of player protection, Mongoose Casino possesses a SSL (Socket Security Lock) certificate with an Extended Validation from Thawte. Player information is protected with the use of a 256 bit SSL encryption system, which ensures online banking system-level safety and security. For additional information on Mongoose Casino’s safety and security measures, please visit our Security and Ethics page.