When You sign up at mongoosecasino.com (Mongoose Casino), You enter an agreement with Rock Interactive Ltd. licensed and authorised by the by the UK Gambling Commission under licence number: 000-048647-R-328056-001.
Rock Interactive Ltd. is constituted under the laws of Malta, with registration number C77142 and registered address: Suite 4, 62/63 Morina Court, George Borg Olivier Street, St. Julian’s, Malta. These Terms and Conditions apply to, and are binding upon You, if You participate at Mongoose Casino.
These Terms and Conditions apply to, and are binding upon You, if You participate at Mongoose Casino.
These terms and conditions are related to all promotions and bonuses at Mongoose Casino, and are part of the Mongoose Casino Terms and Conditions page. For full terms and conditions, go to our Mongoose Casino Terms and Conditions page.
With any bonuses, there are clear descriptions of how each works with both the limitations and conditions applicable. Some of the below terms will be found within Your account section or via other communication channels. Some common bonus terminology is as follows:
8.2 General Bonus Conditions
8.2.1 Balances and bonus play
With most bonus types, if You have an available cash balance, any bets will be debited from Your Cash Balance before Your Bonus Balance.
8.2.2 Withdrawing with active bonus
You are able to withdraw Your cash balance while having an active bonus, however your current active bonus balance, including the original bonus amount and any winnings, will be forfeited and not contribute to your withdrawal amount.
8.2.3 Games and game categories
The games or game categories that a bonus bet can be played with, in order to contribute to the wagering requirements of the bonus. Generally game categories excluded will be progressive Jackpot and Virtual Sports games, unless specified otherwise. If You enter a non-qualifying game the bonus balance will be deducted from the in-game balance and only your cash balance (if available) will be shown.
8.2.4 Min bonus balance
Your bonus will automatically forfeit when the balance drops below £0.05.
8.2.5 Bonus fair play
Bonuses are intended to enhance Our Customers gaming experience, and they are to be used in that manner. Any bonus breach may lead to your account being blocked and Your winnings/bonuses being returned back to the casino.
8.2.6 Bonus amends
Rock Interactive Ltd reserves the right to amend bonus terms and structures at any given time.
8.2.7 Optional bonus
At Mongoose Casino it is optional to activate a bonus. You can either active your bonus by selecting it during the deposit process, or go to ‘Bonuses’ under your account and clicking on activate.
8.2.8 Max bonus bet size
Your bonus may be automatically inactivated if You make a bet over £20 or unless otherwise specified in the specific bonus conditions. Your bonus may be automatically inactivated if You place single or multiple bets of a value of fifty percent or more of the bonus amount on any single game.
Bets placed over the max specified bet amount will not contribute to the wagering requirements. Bets over the max specified bet amount, may lead to the wagering requirements of the bonus increasing.
8.2.9 Risk free bets
Risk-free bets on any games do not qualify to the wagering requirements.
8.2.10 Non deposit cash-out
A No Deposit Bonus is a free bonus that does not require a deposit in order to be activated. Every No Deposit Bonus is limited to a maximum £100 cash-out, if not otherwise specifically specified.
8.2.11 Cash out on non-deposit bonus
For every Non Deposit Bonus including cash or free spins, if You have not previously made a deposit, You may be required to make a deposit before You can cash-out any winnings. This is to ensure Your identity and to register a payment method with Your account, for us to make the payment out to. However, the new deposit amount can be refunded upon withdrawal.
8.2.12 More than one bonus
In a case when a customer is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate’s website, even in the case where the offer is not personalised, then the Customer shall first contact the Mongoose Casino Customer Support Team to confirm that such bonus is valid for himself/herself. If such eligibility is not confirmed and received by the Customer, then the Customer shall risk having the bonus and winnings from that bonus voided.
Each Customer is only eligible to receive one Registration Free Spins (where applicable) and one Welcome Deposit Bonus package.
8.2.13 Wagering requirements
Common to most of the bonuses offered at Mongoose Casino, is that a Customer’s funds must be wagered a pre-defined number of times before completion of the bonus qualification, the bonus winnings transferred to Your cash balance and requesting of a withdrawal. This is an industry standard practice designed to reduce bonus abuse and fraud.
During the bonus wagering period, a Customer can request a withdrawal of the current Cash Balance without having completed the full wagering requirements. Such withdrawal of the Cash Balance during this period (when applicable) is restricted to only the Cash Balance amount; any additional funds, active bonuses and Bonus Balance will be voided and held by Mongoose Casino.
8.2.14 Wagering Requirement Contributions
The types of games You play will contribute a different percentage towards a bonuses wagering requirements. This is known as bonus wagering requirement game weighting.
For example, if You place a bet of £1 on Slots, £1 will contribute to the turnover/wagering requirements. If You place a bet of £1 on Roulette, £0.10 will contribute from your wagering requirement and be deducted from the remaining wagering requirements.
Types of games:
Please note that customers deemed to be adopting a low risk betting strategy to clear wagering requirements may have Your bonus and any winnings voided.
8.2.15 Cash balance first
With any active bonus, a customer’s cash balance will always be used first, once this is played through, only then, will the bonus balance start to then be used. If You have more than one bonus active, please be sure to check when/if a bonus wagering requirements are completed and Your bonus claimed, as any winnings will be moved to Your cash balance. This would mean that You would be playing with your cash winnings before moving onto the next active bonus.
8.2.16 Bonus Info
Each bonus offered should have more information available specific to that bonus, this is stated and accessible from within a customer’s account under “More info”. This will include the relevant conditions of the bonus, all standard bonus terms and conditions will apply.
8.2.17 Registration bonus limitations
Only one no deposit registration bonus per household/IP address/individual/customer can be used. In case of bonus abuse, said bonus will be voided and any funds on this account shall be frozen and accounts closed.
8.3 Free Spins
8.3.1 Free spins with no wagering requirements
All winnings from free spins bonuses will be transferred to your cash balance for You to then be played on any other game at Mongoose Casino. There is a maximum withdrawal amount of £150 from the winnings of any free spins bonus, (if not otherwise specifically specified). This will be applied upon a withdrawal request.
8.3.2 Free spins with wagering requirements
All winnings from free spins will be transferred to your bonus balance. The bonus balance will need to be wagered 40 times (if not otherwise specifically specified), in the same game (if not otherwise specifically specified) as the free spins were given, before You are eligible to make a withdrawal request of the bonus or winnings.
8.3.3 Cash balance and Free Spins
If a customer has any free spins winnings which has been converted to bonus cash, a customer will first bet using their cash balance before bonus balance. If the cash balance is lost or played through, the customer then starts using the free spins winnings under the bonus balance.
8.3.4 Registration free spins
When offered, new customers registering from specified countries ONLY are eligible for a set number of free spins on a specific game, specified upon registration. The free spins need to be used within 24 hours of registration. All winnings from Your free spins will be transferred to your bonus balance. The bonus balance needs to be wagered 25 times on slot games (if not otherwise specifically specified) before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max £15 cashout.
8.3.5 No deposit Free spins cash-out
Every no deposit free spin, is limited to a £convert=20] cashout, (if not otherwise specifically specified). A no deposit free spin is a free bonus that doesn’t require a deposit in order to be activated.
8.3.6 Deposit Free spins
A deposit free spins bonus requires a deposit to activate the free spins within the game/s. The free spins can then be played on the set game/s before the customer’s cash balance.
The winnings from the free spins are then converted into a bonus and moved to Your bonus balance with subsequent wagering requirements to be played with after Your cash balance.
8.3.7 Standard bonus conditions apply
All general bonus terms apply during free spins play until wagering requirements are met.
8.4 Cash Bonuses
8.4.1 Registration free cash bonus
When offered, new customers registering from specified countries ONLY are eligible for a free cash bonus that can be use on any slot game (if not otherwise specifically specified) upon registration. The free cash bonus must be used within 24 hours. This cash bonus needs to be wagered 30 times before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max £15 cashout.
8.4.2 Loyalty Cash Bonuses
When a customer receives a Loyalty cash bonus, this can be used on any game excluding Jackpots and Virtual Sports (if not otherwise specifically specified) and is a discretionary bonus that is given to customers to reward their activity.
8.4.3 Cash Drops
For our high tier VIP players, we give regular cash drops based on a Customers activity. These are cash credits with no conditions associated with them, which can be used in any way, that are credited directly into a Customers cash account.
8.5 Cash Kickback
When offered, the Cash Kickback promotion is an ongoing automated weekly promotion whereby customers receive a set percentage amount, reward cash rebate, back into their account based on the amount of wagering they do for the previous week.
8.5.2 Qualifying criteria
Cash Kickback is based on real money wagering activity (not bonus cash) on non-progressive slot games only. Cash Kickback does not relate to deposit activity or any other activity and is based on slot games wagering ONLY. Cash kickback is not available in conjunction with any other bonus or promotion unless explicitly stated.
8.5.3 Award calculation
The amount earned is set on a percentage of theoretical average house hold of 5%. Cash received by customers has no wagering requirements or other limitations outside of standard conditions.
Depending on a Customers VIP tier level, they will receive a set percentage of the theoretical house hold ranging from 15% to 25%. A Customers tier level can be confirmed within a Customers Account section once logged in. We reserve the right to change a Customers VIP level, subject to their activity and status at any time.
8.5.4 Qualifying times and crediting
The qualifying period of activity is defined as Monday 00:00 to Sunday 23:59. Payment of earnings are made into a Customers account every Friday, from the previous week’s activity. All Cashback payments will be recorded within a Customers account within their transaction history.
8.6 Choose Your Promotion
When offered, upon signing up for an account or if an existing customer, customers may choose the type of ongoing promotion plan they wish to be subscribed to, this is known as the “Choose Your Promotion” plan and allows customers to choose from one of 3 options:
8.6.2 Choosing the plan
Once set, customers are ONLY permitted to change their promotional plan preference 2 more times. In total, the plan can be set maximum 3 times (including the first time upon registration). No Exceptions are made to this.
8.6.3 Each Plan conditions
Each plan has a different set of rules and will appeal to different types of customers:
8.6.4 Moving between plans
If a customer chooses to switch which promotional plan they are subscribed to, they will immediately forfeit any bonuses, promotional winnings or Cash Kickback due to them on their current plan. The amount of times available left to be able to switch plans is displayed within a Customers account, this updates every time a customer moves plan to display how many more times they are able to switch.