Mongoose Casino Bonus Terms & Conditions

When You sign up at (Mongoose Casino), You enter an agreement with Rock Interactive Ltd. licensed and authorised by the by the UK Gambling Commission under licence number: 000-048647-R-328056-001.

Rock Interactive Ltd. is constituted under the laws of Malta, with registration number C77142 and registered address: Suite 4, 62/63 Morina Court, George Borg Olivier Street, St. Julian’s, Malta. These Terms and Conditions apply to, and are binding upon You, if You participate at Mongoose Casino.

These Terms and Conditions apply to, and are binding upon You, if You participate at Mongoose Casino.

These terms and conditions are related to all promotions and bonuses at Mongoose Casino, and are part of the Mongoose Casino Terms and Conditions page. For full terms and conditions, go to our Mongoose Casino Terms and Conditions page.


8. Promotion and Bonuses

8.1. Terminology

With any bonuses, there are clear descriptions of how each works with both the limitations and conditions applicable. Some of the below terms will be found within Your account section or via other communication channels. Some common bonus terminology is as follows:

  • Eligibility: If a Customer is eligible to be awarded a bonus by Mongoose Casino
  • Awarding: a bonus is added to a Customers’ account
  • Activation: a bonus is activated and any subsequent bonus cash is added to Your bonus balance for You to play with
  • Redeem or Claim: upon when the wagering requirements are met, any bonus balance and winnings is moved/converted to Your cash balance
  • Wagering Requirements (also known as “Turnover”): Is the amount of wagering needed before Your bonus cash is moved to your cash balance, as an example:
      – On a 100% bonus with 20 x turnover, this means You will get up to a £100 bonus match on your first deposit. If You deposit £100, You will receive an instant bonus match of 100% of £100
      – To turn the bonus money into real money to then make a withdrawal, You will need to turn-over the deposited amount 20 times (this equates to total bets of £2,000
  • Period to activate: is the number of days You have to activate Your bonus
  • Period of validity or Expiry date: is the number of days You have to play through the wagering requirements of the bonus. Any remaining bonus and winnings originating from the bonus play, will expire and be voided after the number of days’ have passed
  • Forfeit: when a Customer cancels or requests for a bonus to be cancelled
  • Bonus type: indicates the type of bonus and such conditions of use
  • Top Active Bonus: is the first bonus which bets will contribute to the wagering requirements
  • Other Active Bonuses: the subsequent bonus or bonuses which bets will contribute to the wagering requirements applicable to the Type of Games after the Top Active Bonus is completed or forfeit
  • Available Bonuses: bonus or bonuses that You are either eligible to be awarded (requiring a deposit) or that have been awarded to You but not yet activated
  • Bonus Bonanza: the branded name, when offered, where customers will receive “standard” or a traditional promotional plan where bonuses and other traditional promotions are offered regularly depending on a customers segment.
  • Cash Kickback: the branded name, when offered where customers receive a set amount of reward cash (rebate) every week, based on their wagering activity for a set time period

8.2 General Bonus Conditions

    8.2.1 Balances and bonus play

    With most bonus types, if You have an available cash balance, any bets will be debited from Your Cash Balance before Your Bonus Balance.

    8.2.2 Withdrawing with active bonus

    You are able to withdraw Your cash balance while having an active bonus, however your current active bonus balance, including the original bonus amount and any winnings, will be forfeited and not contribute to your withdrawal amount.

    8.2.3 Games and game categories

    The games or game categories that a bonus bet can be played with, in order to contribute to the wagering requirements of the bonus. Generally game categories excluded will be progressive Jackpot and Virtual Sports games, unless specified otherwise. If You enter a non-qualifying game the bonus balance will be deducted from the in-game balance and only your cash balance (if available) will be shown.

    8.2.4 Min bonus balance

    Your bonus will automatically forfeit when the balance drops below £0.05.

    8.2.5 Bonus fair play

    Bonuses are intended to enhance Our Customers gaming experience, and they are to be used in that manner. Any bonus breach may lead to your account being blocked and Your winnings/bonuses being returned back to the casino.

    8.2.6 Bonus amends

    Rock Interactive Ltd reserves the right to amend bonus terms and structures at any given time.

    8.2.7 Optional bonus

    At Mongoose Casino it is optional to activate a bonus. You can either active your bonus by selecting it during the deposit process, or go to ‘Bonuses’ under your account and clicking on activate.

    8.2.8 Max bonus bet size

    Your bonus may be automatically inactivated if You make a bet over £20 or unless otherwise specified in the specific bonus conditions. Your bonus may be automatically inactivated if You place single or multiple bets of a value of fifty percent or more of the bonus amount on any single game.

    Bets placed over the max specified bet amount will not contribute to the wagering requirements. Bets over the max specified bet amount, may lead to the wagering requirements of the bonus increasing.

    8.2.9 Risk free bets

    Risk-free bets on any games do not qualify to the wagering requirements.

    8.2.10 Non deposit cash-out

    A No Deposit Bonus is a free bonus that does not require a deposit in order to be activated. Every No Deposit Bonus is limited to a maximum £100 cash-out, if not otherwise specifically specified.

    8.2.11 Cash out on non-deposit bonus

    For every Non Deposit Bonus including cash or free spins, if You have not previously made a deposit, You may be required to make a deposit before You can cash-out any winnings. This is to ensure Your identity and to register a payment method with Your account, for us to make the payment out to. However, the new deposit amount can be refunded upon withdrawal.

    8.2.12 More than one bonus

    In a case when a customer is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate’s website, even in the case where the offer is not personalised, then the Customer shall first contact the Mongoose Casino Customer Support Team to confirm that such bonus is valid for himself/herself. If such eligibility is not confirmed and received by the Customer, then the Customer shall risk having the bonus and winnings from that bonus voided.

    Each Customer is only eligible to receive one Registration Free Spins (where applicable) and one Welcome Deposit Bonus package.

    8.2.13 Wagering requirements

    Common to most of the bonuses offered at Mongoose Casino, is that a Customer’s funds must be wagered a pre-defined number of times before completion of the bonus qualification, the bonus winnings transferred to Your cash balance and requesting of a withdrawal. This is an industry standard practice designed to reduce bonus abuse and fraud.

    During the bonus wagering period, a Customer can request a withdrawal of the current Cash Balance without having completed the full wagering requirements. Such withdrawal of the Cash Balance during this period (when applicable) is restricted to only the Cash Balance amount; any additional funds, active bonuses and Bonus Balance will be voided and held by Mongoose Casino.

    8.2.14 Wagering Requirement Contributions

    The types of games You play will contribute a different percentage towards a bonuses wagering requirements. This is known as bonus wagering requirement game weighting.

    For example, if You place a bet of £1 on Slots, £1 will contribute to the turnover/wagering requirements. If You place a bet of £1 on Roulette, £0.10 will contribute from your wagering requirement and be deducted from the remaining wagering requirements.

    Types of games:

    • Slots and Scratch Cards (100%)
    • Roulette, Video Poker and Other Games (10%)
    • Live Casino (7%)
    • Blackjack (7%)
    • Progressive Jackpots and Virtual Sports (0%)

    Please note that customers deemed to be adopting a low risk betting strategy to clear wagering requirements may have Your bonus and any winnings voided.

    8.2.15 Cash balance first

    With any active bonus, a customer’s cash balance will always be used first, once this is played through, only then, will the bonus balance start to then be used. If You have more than one bonus active, please be sure to check when/if a bonus wagering requirements are completed and Your bonus claimed, as any winnings will be moved to Your cash balance. This would mean that You would be playing with your cash winnings before moving onto the next active bonus.

    8.2.16 Bonus Info

    Each bonus offered should have more information available specific to that bonus, this is stated and accessible from within a customer’s account under “More info”. This will include the relevant conditions of the bonus, all standard bonus terms and conditions will apply.

    8.2.17 Registration bonus limitations

    Only one no deposit registration bonus per household/IP address/individual/customer can be used. In case of bonus abuse, said bonus will be voided and any funds on this account shall be frozen and accounts closed.

8.3 Free Spins

    8.3.1 Free spins with no wagering requirements

    All winnings from free spins bonuses will be transferred to your cash balance for You to then be played on any other game at Mongoose Casino. There is a maximum withdrawal amount of £150 from the winnings of any free spins bonus, (if not otherwise specifically specified). This will be applied upon a withdrawal request.

    8.3.2 Free spins with wagering requirements

    All winnings from free spins will be transferred to your bonus balance. The bonus balance will need to be wagered 40 times (if not otherwise specifically specified), in the same game (if not otherwise specifically specified) as the free spins were given, before You are eligible to make a withdrawal request of the bonus or winnings.

    8.3.3 Cash balance and Free Spins

    If a customer has any free spins winnings which has been converted to bonus cash, a customer will first bet using their cash balance before bonus balance. If the cash balance is lost or played through, the customer then starts using the free spins winnings under the bonus balance.

    8.3.4 Registration free spins

    When offered, new customers registering from specified countries ONLY are eligible for a set number of free spins on a specific game, specified upon registration. The free spins need to be used within 24 hours of registration. All winnings from Your free spins will be transferred to your bonus balance. The bonus balance needs to be wagered 25 times on slot games (if not otherwise specifically specified) before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max £15 cashout.

    8.3.5 No deposit Free spins cash-out

    Every no deposit free spin, is limited to a £convert=20] cashout, (if not otherwise specifically specified). A no deposit free spin is a free bonus that doesn’t require a deposit in order to be activated.

    8.3.6 Deposit Free spins

    A deposit free spins bonus requires a deposit to activate the free spins within the game/s. The free spins can then be played on the set game/s before the customer’s cash balance.

    The winnings from the free spins are then converted into a bonus and moved to Your bonus balance with subsequent wagering requirements to be played with after Your cash balance.

    8.3.7 Standard bonus conditions apply

    All general bonus terms apply during free spins play until wagering requirements are met.

8.4 Cash Bonuses

    8.4.1 Registration free cash bonus

    When offered, new customers registering from specified countries ONLY are eligible for a free cash bonus that can be use on any slot game (if not otherwise specifically specified) upon registration. The free cash bonus must be used within 24 hours. This cash bonus needs to be wagered 30 times before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max £15 cashout.

    8.4.2 Loyalty Cash Bonuses

    When a customer receives a Loyalty cash bonus, this can be used on any game excluding Jackpots and Virtual Sports (if not otherwise specifically specified) and is a discretionary bonus that is given to customers to reward their activity.

    8.4.3 Cash Drops

    For our high tier VIP players, we give regular cash drops based on a Customers activity. These are cash credits with no conditions associated with them, which can be used in any way, that are credited directly into a Customers cash account.

8.5 Cash Kickback

    8.5.1 Overview

    When offered, the Cash Kickback promotion is an ongoing automated weekly promotion whereby customers receive a set percentage amount, reward cash rebate, back into their account based on the amount of wagering they do for the previous week.

    8.5.2 Qualifying criteria

    Cash Kickback is based on real money wagering activity (not bonus cash) on non-progressive slot games only. Cash Kickback does not relate to deposit activity or any other activity and is based on slot games wagering ONLY. Cash kickback is not available in conjunction with any other bonus or promotion unless explicitly stated.

    8.5.3 Award calculation

    The amount earned is set on a percentage of theoretical average house hold of 5%. Cash received by customers has no wagering requirements or other limitations outside of standard conditions.

    Depending on a Customers VIP tier level, they will receive a set percentage of the theoretical house hold ranging from 15% to 25%. A Customers tier level can be confirmed within a Customers Account section once logged in. We reserve the right to change a Customers VIP level, subject to their activity and status at any time.

    8.5.4 Qualifying times and crediting

    The qualifying period of activity is defined as Monday 00:00 to Sunday 23:59. Payment of earnings are made into a Customers account every Friday, from the previous week’s activity. All Cashback payments will be recorded within a Customers account within their transaction history.

8.6 Choose Your Promotion

    8.6.1 Overview

    When offered, upon signing up for an account or if an existing customer, customers may choose the type of ongoing promotion plan they wish to be subscribed to, this is known as the “Choose Your Promotion” plan and allows customers to choose from one of 3 options:

    • No Bonus
    • Bonus Bonanza
    • Cash Kickback

    8.6.2 Choosing the plan

    Once set, customers are ONLY permitted to change their promotional plan preference 2 more times. In total, the plan can be set maximum 3 times (including the first time upon registration). No Exceptions are made to this.

    8.6.3 Each Plan conditions

    Each plan has a different set of rules and will appeal to different types of customers:

    • No Bonus subscribers will not be eligible for any promotion or bonus whatsoever including the welcome registration and deposit bonuses, if offered.
    • Bonus Bonanza subscribers will receive traditional casino bonuses and promotions, however NOT be eligible for the Cash Kickback incentives.
    • Cash Kickback subscribers will ONLY be eligible for receiving a weekly cash rebate payment into their account, based on their slot wagering activity for the previous week. They will not be eligible for any other promotions unless specifically stated and contacted through marketing communication.

    8.6.4 Moving between plans

    If a customer chooses to switch which promotional plan they are subscribed to, they will immediately forfeit any bonuses, promotional winnings or Cash Kickback due to them on their current plan. The amount of times available left to be able to switch plans is displayed within a Customers account, this updates every time a customer moves plan to display how many more times they are able to switch.